Forum Discussion

Tony461's avatar
Tony461
Joining in
2 months ago

Land line BH18

Land line dead this morning, when trying to call it from a mobile either get a message saying system busy or connection is cancelled. No unavailable or engaged tones 

Any advice

Tony

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    2 months ago

    Hi Tony461,

    Thank you for your post, we're very sorry to hear about the issues you're having with the landline.

    Please make sure if using a cordless phone that it's fully charged.

    Please make sure any phones are not off the hook – and that all cords are plugged in and secure.

    For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable.

    Check the connection is tightly connected, it will make a 'click' noise when connected perfectly.

    Please try another handset if possible.

    If the line still doesn't work following these checks, please let us know and we'll send you a private message to help further. 

    Please pop back to us when you can.