Incoming calls don't ring the landline, caller goes immediately to Voicemail, outgoing calls ok
Hi, I have just had my number ported over from previous supplier. On testing the service I find:
Incoming calls do not ring the landline telephone and the caller gets put immediately through to Voice Mail, I can make outgoing calls from the land line as I get a dial tone. If I dial 1571 or 1572 I do enter the menu system making me believe the hardware is all ok!
Landline telephone is plugged into top port 1 using the adapter provided on the HUB 3.0.
I have turned the hub off then back on which has made no difference. I dont believe a reset will help and am reluctant to do that as ive invested a lot of time setting things up.
I would like the voicemail feature disabled please, I read on this forum that VM need to do this for me.
Also I am still waiting for a DOCSIS unit to arrive that I was promised when taking out this contract with VM.
Look forward to your reply
MDG