HUB 5 - Handset
I have been a virgin customer more than 1 year but have to used landline number.
I need to purchase a phone with dual handsets that I can plug into the Hub 5 but dont know what to buy.
Forum Discussion
5 Replies
Just to be clear: VM, like almost all PSTN operators, are switching to VoIP from their hubs. So, you plug a legacy analogue phone into your hub's TEL 1 port with an RJ11 to BT adapter which VM supplies. (My BT Decor 2600 V2 works flawlessly.) Or to put it another way: you cannot use a VoIP phone. If you need to use your phone in multiple locations in your home the usual practice is to connect a DECT main handset's base to the hub with additional handsets if needed in other rooms (might be handy to have main handset in living room and addional handset in bedroom).
The meaning of your post is not entirely clear. Before buying the phones, do you have the VM landline service as part of your package?
We do see topics on here where the customer assumes that a landline is part of the VM broadband service but that is not the case by default.
Yes I do have the service, but since joining VM, never had to use a landline. Now I need it.
If you have the landline as part of your package, you can confirm that your line is enabled by logging into the admin pages of the VM hub and, on the 'Welcome' page it should confirm 'Telephony' is 'Ready' (or something similar to that).
As per Client62, most users on here find that cordless phones work best with the landline from the VM hub. You need the VM-supplied adapter to connect a standard UK telephone plug.
The hub should work with any standard cordless phone system. Past topics on here maybe seem to reflect more issues with BT branded phones but these are not that common. Buy from somewhere with a good returns policy just in case of the unlikely event that you run into an issue.
I am writing this assuming that you are about to use the VM telephone service via the VM Hub TEL 1 RJ11 socket...
The telephone via a VM Hub service comes with an adaptor so an analogue phone with a regular BT plug can be used.
Perhaps some of this would be of interest : Amazon twin-cordless-phoneIf you already have a BT style of Cordless phone that should work.
