Forum Discussion

mrsallen's avatar
mrsallen
Joining in
26 days ago

How to switch off free voicemail

Hey,

This page https://www.virginmedia.com/help/landline/set-up-landline-voicemail says:

"Call 1571 and choose the option to cancel Free Voicemail."
But calling 1571 does not give me the option to switch off Virgin's voicemail, it just gives me options to record an outgoing message or to listen to voicemail.

I have a physical answering machine which won't work while Virgin's voicemail is still active, so how do I switch it off.

 

1 Reply

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    26 days ago

    Hello mrsallen

     

    Sorry to hear of the issues cancelling the landline voicemail, we appreciate you reaching out to us via the forums. Welcome to the community.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.