Thanks for reaching out to us Alami, and welcome back to our Community Forums!
Sorry to hear of the issues experienced with the landline services at your Mother's property.
We would advise that referring to our Service Status Checker or calling our Service Status Line (0800 561 0061) would suffice in advising us that a service issue is at play.
There is also the option to check the local area for outages via the self-care account of the effected address, if the account holder has access to this.
Are we currently advising of a local area outage in the area, or has this fault been identified as one that's at the property and needs either diagnostics to be ran, or a potential engineer visit?
Thanks,
David_Bn
