House Alarm

If your alarm system simply dials a number you programme into it and plays a pre-recorded message to notify you of an alarm activation (a voice dialler), then you need to ask VM to modify your phone wiring so that your existing extension sockets around your home (including the alarm) are linked to the new phone connection on the hub. VM should offer to do this free of charge.

With the new phone arrangement though, the VM landline may not work if the hub is offline for any reason. Under those circumstances your alarm would not be able to connect to your landline.

Some people can live with this limitation. Some have chosen to fit fail-over arrangements so if the landline is down the connection fails over to a mobile connection. Some people have chosen to convert their alarm to a mobile only connection (although modifying the alarm panel comes in varying degrees of expense to the customer).

Based on topics on here, alarm companies have not held back in trying to sell customers new alarm systems off the back of the VM phone changeover, if they think they can get away with it.

The default cut/paste answer for getting VM to rewire your phone extension sockets to the VM hub is ...

Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

• You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
• You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
• The Hub and your home phone can’t be placed near each other.