Forum Discussion

GeoffWray's avatar
GeoffWray
Joining in
2 years ago

Fibre Phone switch over - additional phones

I have received notification that me home phone is moving over to a fibre network (where I will be plugging my phone in to my Wi-Fi router) the paperwork indicates that devices connected via extension wiring and sockets will not work after switch over. I currently have 2 x extension phones which plug in to my house 240v electric sockets only, are these therefore not going to work after switch over?

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi there GeoffWray,

    Thanks for your post and welcome back to the community.

    Regarding the extensions you should still be able to have access however we'd need to book an appointment to get this sorted.

    I've dropped you a PM so we can discuss further.

    The message will appear within the envelope icon.

    Regards,

    • GeoffWray's avatar
      GeoffWray
      Joining in
      2 years ago

      Thank you Kain, on a similar note my parents have a life line connected to their phone and will also be moving over to fibre will they also need to make an appointment for someone to sort that out as well 

  • goslow's avatar
    goslow
    Alessandro Volta
    2 years ago

    If you have a cordless phone system (a base station and a number of cordless handsets around the home) these would work in the same way with the landline-via-hub.

    You would plug the cordless base station into the phone socket on the VM hub, via the adapter supplied by VM, instead of connecting to a telephone wall socket. The cordless handsets would work as before.

     

    If you are using corded phones which each need to plug into a telephone wall socket, then VM should modify your telephone wiring in the home so that the telephone wall sockets continue to work after switchover. VM should do this free of charge as part of the switchover.

      • Kain_W's avatar
        Kain_W
        Forum Team (Retired)
        2 years ago

        Thanks for the response, 

        If they have a similar setup then we'd need to get an appointment booked.

        I've dropped you a PM so we can get this sorted for you!

        Thanks,

  • williamgeorge's avatar
    williamgeorge
    On our wavelength
    2 years ago

    The wife and I have lifeline installed for emergency.Now the landline has been changed to a fiber net work and the internet goes down we can’t get it working.All we get is a message keeps telling us your landline is disconnected.We had it once after internet was of for work being work done in our area every 30seconds all night from midnight to 8am.

    • Martin_N's avatar
      Martin_N
      Forum Team
      2 years ago

      Hi williamgeorge, 

      Thank you for your post. I'm very sorry to hear about the issue with your broadband service. 

      I am happy to take a look into this. I will private message you now to confirm your details. 

      ^Martin