Forum Discussion

Sappermajor's avatar
Sappermajor
Up to speed
2 years ago
Solved

Fears realised dead hub has left us without telephone.

Our Hub died today. No lights at all. Tried ringing VM on 150 or 789 on my Virgin/O2 mobile and it did not work. Had to ring an 0345 number.

Eventually spoke to someone who agreed I needed a new hub. Apparently it will come next week so No TV No Broadband and no landline till it is fixed.

Too many eggs in one basket maybe.

No need to answer just venting my spleen, unless someone has a magic wand.

Nick

 

  • John_GS's avatar
    John_GS
    2 years ago

    Hi Sappermajor 

    Thanks for posting and welcome back to the community.

    Sorry to hear of the hub issue. I will send you a PM as there's an update on the order.

  • John_GS's avatar
    John_GS
    Forum Team
    2 years ago

    Hi Sappermajor 

    Thanks for posting and welcome back to the community.

    Sorry to hear of the hub issue. I will send you a PM as there's an update on the order.

  • Sappermajor's avatar
    Sappermajor
    Up to speed
    2 years ago

    Thanks we got a replacement delivered the next day Friday but it failed to connect with network. Technician on Monday established that the cable to the green box was severed. Different technician spliced the broken cable on Tuesday. Can't say it was bad service. But a whole 4 days tethering our IPads for internet, luckily with Volt O2 doubled our data allowance.

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      2 years ago

      Hi Sappermajor, thank you for your post.

      We're sorry for any inconvenience caused 😔

      Is there anything else we can do to help you at this stage?

      Regards,
      Daniel