Forum Discussion

Fikem's avatar
Fikem
Joining in
2 years ago

Engineer visit needed

My landline is to be moved to internet based home phone calls on 6/3/2024. My phone sockets are nowhere near the hub. I have tried phoning 150 to be told that there will be a long delay and offering ...
  • goslow's avatar
    goslow
    2 years ago

    The VM forum team should be able to arrange this. They normally reply within a few days.

    Worth considering though if moving the hub will have any effect (good or bad) on the wireless signal in your home.

    There have been a few past topics on here where moving the hub for telephone relocation trashed the existing wireless propagation in the home.

    Whether or not you can still make calls in a power cut from the hub powered by UPS might depend on how widespread the power cut is as some of VM's street cabinets require power to work

Fikem's avatar
Fikem
Joining in
10 months ago

Just to thank you very much for your intervention and to report that a very helpful engineer (as in my experience they aleways are) came yesterday as arranged and has moved my hub as requested. So, a good outcome but such a shame Virgin's web help (not this forum) and call centre are so inadequate.

Akua_A's avatar
Akua_A
Forum Team
10 months ago

Glad to hear this was resolved with our team Fikem We will however take your feedback on board and pass it on to the relevant team. Please do not hesitate to contact us if you need any further help and we will do our best to assist.

Thanks,