My parents are both elderly and one extremely vulnerable they have had no landline for over a week and need an engineer to go out but there is no way of requesting this .. if anything happens god forbid they are not going to be able to call for help
Hi there, we're sorry to hear about your parent's loss of a landline for over a week. We'd like to help from here and arrange for this to be fixed. If you can send us a DM that would be great.
I tried DM / WhatsApp and got a virtual assistant which was no use whatsoever …. I do not have virgin personally so if there is another way of contacting you please let me know
Ah sorry Lisak22.
I'll send you a private message now.
If you can check the logo top right of your screen that would be great.
Regards
Gareth_L
