Forum Discussion

Aizen's avatar
Aizen
Joining in
27 days ago

Digital phone problems after switchover

On Monday the 6th we had our digital switchover

The engineer arrived and set up the digital phone line while providing a back-wire adapter.

It was fine for a few days but yesterday and today the phone-line will not work for hours at a time.There is no dialling tone at times and on other occasions a 'beeping' noise can be heard when you lift the handset. It eventually will work again however it is frustrating and not ideal.

I have checked the Hub and the internet is working as normal.It does not indicate a problem with the phone-line.

Can you advise?

4 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    27 days ago

    Have you tried restarting the VM Hub to see if this can be cleared ?

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    27 days ago

    Hello Aizen,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your phone line at the moment.

    Have you tried to restart your Hub since the issues started as Client62 advised?

    Kind Regards,

    Steven_L

  • Aizen's avatar
    Aizen
    Joining in
    27 days ago

    Hi

    Yes tied that and no change.Still the same issue.

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      27 days ago

      Thanks for the update on this, so that we can take a closer look we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina