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Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ringing) and no message left, just a report that "no number" called and a time.  OFCOM state it should be addressed to the provider and the Telephone preference service state they can do nothing with marketing or computer generated calls.  This did not happen until switched to IP telephony and has been daily since (coincidentally - I think not).  This appears to be a man-in-the-middle network attack and is therefore worrying (as well as filling my recent calls with rubbish).  Virgin media say they cannot see these calls, yet their system records it on my recent calls log. Anyone else having this problem or have a resolution?

 

 

 

[MOD EDIT: Please see post for an update ]

17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

998 Replies

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  • Crystalgazer's avatar
    Crystalgazer
    On our wavelength
    2 years ago

    All,

    The comments on the time issue have moved across to the 'Wrong Time on Handset since moving to Digital Voice' thread. New comments start from page 8. I can't seem to do a link to it unfortunately. 

  • Chris_Myers's avatar
    Chris_Myers
    Superfast
    12 months ago

    Anyone know how to move a topic (Constant "no number calls" since moving to IP-Telephone) to "archive"

  • ModTeam's avatar
    ModTeam
    Moderator
    12 months ago

    Hi, threads/topics are archived after 12 months of inactivity.

  • adsinbath's avatar
    adsinbath
    Joining in
    7 months ago

    I have a Panasonic KX-TGJ424EB handset and since our upgrade to voip earlier this year. We’ve been receiving ghost calls. 
    How many times must I restart my router for these to stop?? 
    VM please can someone help? 
    I already had my phones and if they were incompatible with voip surely it’s VM’s responsibility to rectify the issue? 
    can someone at VM please confirm how we get this resolved? 

  • Chris_Myers's avatar
    Chris_Myers
    Superfast
    7 months ago

    See Entry 92 in this thread - VM say it has been resolved and I, for one, have not had this issue since. VM are more than a little slow to respond.  Just look at the length of this thread and timelines going back to September 2022. You need weight of numbers and public shame on your side before VM will even admit there is an issue. Good luck.