Can no longer call my sister's BT landline from my Virgin landline

Question

This week I have been unable to call my sister's BT landline . I am on Virgin landline, I dial out then nothing happens apart from when I say hello I am hearing my own voice. It is ringing at her end and she can hear me saying hello, so I end the call and she then calls me back. I have seen on the internet a lot of people who are having similar problems.

My Virgin landline was changed over to VOIP on 23rd. August 2023 and the phone working perfectly from then until this week. Can anyone help?

Akua_A · Answer

Hi BMW53&nbsp;
Welcome back to our community forums and sorry to hear you are having issues when making calls to BT landline. We can understand the frustration caused and want to best help. Just to confirm, do you have a dial tone at all? Is this the only BT number you experienced this with? Please let us know so we can best help.
Thanks,

BMW53 · Answer

Thanks for replying so promptly.&nbsp; Yes I have a dial tone and I hear it dialling out and then nothing.&nbsp; If at that point I say 'hello' I hear my own voice echoing back.&nbsp; My sister hears her phone ring answers the call and can hear me but I can hear nothing, so I put the phone down and she calls me back.&nbsp; So the issue is obviously with Virgin Media and this has only been happening this week.&nbsp;

BMW53 · Answer

This is the only BT landline number that I call.

Akua_A · Answer

Thank you for your response BMW53&nbsp;
To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,

Akua_A · Answer

Glad to have been able to help BMW53&nbsp;
Please let us know how the appointment goes and if you need any further help.
Thanks,

Forum Discussion

Can no longer call my sister's BT landline from my Virgin landline

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