I had a fault on my landline which the attending engineer decided to fix by arranging the cutover to the new digital landline via the hub.
I discovered that my call diversion on no reply and diversion on busy are no longer working.
I found instructions on how to set up an all calls diversion via *21* but I can't find anything on how to set up the old service that I used before i.e. divert on no reply and divert on busy.
Are there some other codes for that?
Forum TeamHi paf23, thanks for reaching out to us with this and we're sorry to hear about the experience you've had when trying to set up your call diverting when the line's busy or there's no reply.
Please follow these steps and let us know how you get on:
To set up call divert when busy on your landline, lift the receiver and dial *76* followed by the full number you want to divert to, then # (e.g., *76*07700123456#), and you'll hear a confirmation tone to divert calls automatically when your line is engaged. To turn it off, dial #76#. If this one doesn't work, try 67 instead.
To set up call divert on your landline for no reply, dial *61* followed by your destination number, then # (*61*07700123456#) to divert after about 15 seconds.
