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julespog's avatar
julespog
Joining in
5 months ago

ACCESS TO FATHER-IN-LAW's ACCOUNT

On 12/08/2023 I posted regarding a problem we were having, trying to act as appointee for my father-in-law.  We provided a copy of the LPA and received written confirmation from Virgin Media, dated 28/08/23, that my husband and his sister had now been added as appointees to deal with all aspects of my father-in-law's account.

Unfortunately, we are still unable to view my father-in-law's account on-line. We're not sure whether it has been linked to the correct email address.

We have tried, numerous times, to contact the Customer Services Team on 03454541111 & 150, to no avail. 

Could someone from Virgin Media please PM me, so that I can provide further information.

Thank you.