Forum Discussion

RichieC7131's avatar
RichieC7131
Joining in
9 months ago
Solved

Virgin TVGO registered devices

Every time I use my laptop to try and watch the football it claim my device isn't registered. I have maxed out on the number of changes that can be made this month and every change I have made is to get the same laptop to be recognised. This is not a sustainable system. 

How can this be resolved now and it not be a repeatable situation? 

  • David_Bn's avatar
    David_Bn
    9 months ago

    Thanks for reaching out to us RichieC7131, and a very warm welcome to you!

    Sorry to hear of the issues you've being experiencing with the TV Go services when trying to watch the content on your laptop.

    If you're able to clear the cache on your browser this should allow you to be able to log into the TV Go services without the request of needing to register the laptop as a new device each time.

    Do however let us know if this doesn't work, or if you still need your registered TV Go devices to be reset.

    Thanks,

    David_Bn

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  • grahamc1's avatar
    grahamc1
    Tuning in
    8 days ago

    I have the same issue

    Chrome Beta Browser, essentially you can only use this service 5 times a month on my laptop as it says i have reached the max number of devices

    I REFUSE to turn on Cookies if that is the awnser

  • grahamc1's avatar
    grahamc1
    Tuning in
    8 days ago

    Please contact me to resolve the same issue

    Why is there not a permanent fix after all these years of same issue

     

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      6 days ago

      Hello grahamc1,

      Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your TV GO service. You would need to turn on Cookies for the service to keep you logged in and for the application to recognise your device as one that has already been registered.

      Kind Regards,

      Steven_L