I moved house in July and have had issues logging into my account online ever since, however the app seems to work. The TVGO app also does not work and says no channels available. Despite been told this will be resolved in 24 hours it is still yet to be resolved despite numerous calls and messages telling me that it will be resolved. Any got any ideas?
Forum TeamHello harryworboys,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your TV GO app.
Have you created a Virgin Media O2 ID since you moved house?
Kind Regards,
Steven_L
Hi, no I haven’t. I’ve been using my old details
Forum TeamHi harryworboys
Thanks for confirming. I'll send you a PM now to do some more investigation into this.
Best wishes.
