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Jonesey's avatar
Jonesey
Dialled in
11 days ago

Virgin TV Go streaming

Hi all.

I recently upgraded my Dell laptop to Win 11 Version 24H2 (OS Build 26100.4946)

For the first time since the upgrade, I've tried to watch live TV via Virgin TV Go but something isn't right

Every TV channel I've tried exhibits the same "jerky" behaviour.

This was working perfectly before the upgrade.

BBC iPlayer works fine, as does viewing any sort of video content on Social Media sites

Anyone have any idea?

Thanks

6 Replies

  • Jonesey's avatar
    Jonesey
    Dialled in
    3 days ago

    So seeing as nobody has a clue, it seems like I'm stuck with a service that doesn't work.

    What is so different about Windows 11 24H2 that could cause this?

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 days ago

      Hi Jonesey 

      Thanks for coming back to the thread. Are you able to try another browser please?

      • Jonesey's avatar
        Jonesey
        Dialled in
        24 hours ago

        Hi John, thanks for responding.

        I've installed Firefox but I'm having trouble actually accessing TV Go 

        It keeps on asking for a passkey - which I haven't set up. I only ever log in via my email & password

        Any ideas?

        Thanks

    • Jonesey's avatar
      Jonesey
      Dialled in
      11 days ago

      Hi, thanks for your reply

      I should have said, I always use MS Edge and do not have any other browsers installed

      Hardware-accelerated GPU scheduling was already turned on. Turning it off made no difference after rebooting.

      Default High Performance GPU was set to "Let windows Decide". Switching to Nvidia GeForce RTX 3050 made no difference after rebooting.