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Clachr's avatar
Clachr
Joining in
2 years ago

Virgin tv go not working

If someone can help that would be great. I have been in contact with support and they cant help and I have to authenticate everytime which take 3 hours just to start and then nothing gets done. Upgraded my package to allow tv. Now I cant watch any. They said all set from the 22nd of Jan. I am now starting to question if any of it is worth it. Made the updgrade on the 15th of Jan. We now sitting on the 27th of Jan. And no one can fix the issue and I have seen so many posts on here with the same issue. And no solution. The Virgin tv go app wont allow me to sign in and when I try register it says you have an account with us already. I then try that and it takes me to my virgin media account. If I try sign in it says sorry this service is currently not available try again in a few moments. My skysports App works perfectly fine and I can log in and watch that all fine. But try watch virgin tv. That is impossible. Its getting to a point where I want to cancel all virgin media services and just can everything. Again I have tried to contact support with the same issue and no result. Plus if I go into my account and check the TV package it shows I have it. Then it sometimes says that I dont have a tv service with Virgin. If someone could actually fix this, I would appreciate any support. Otherwise I am will be cancelling as I am paying for something that I can't use. 

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for reaching out to us Clachr, and a very warm welcome to our Community Forums!

    I'm sorry to hear of the issues you've been experiencing with the TV Go services and potentially with the self-care account also.

    I'd be happy to take a closer look into this one for you, check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn 

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for coming back to me via private message Clachr

    Sorry I'm not able to assist you further on this one.

    Do feel free to come back to us if you have any further question or queries for us to look into in regards to your subscription.

    Thanks,

    David_Bn

    • Marseybear's avatar
      Marseybear
      Joining in
      2 years ago

      Hi, 

      I am in the same boat as clachr. We updated our package a week ago and since then the TV go app has not worked on any device we have. I have tried all suggestions but nothing works. I called virgin and they said they are aware of issue and trying to fix and would be in touch. I have heard nothing. Please someone tell us how we can fix this. Otherwise like clachr I will be cancelling my contract. 

      I have attached a screen shot of the message we get on every device. 

      Help someone please..... 

       

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Marseybear 

        Welcome to the community forums 

        Sorry to hear you're having the same issues 

        Can you advise what devices you're trying to access TVGO? 
        Does any of your devices allow access and streaming on the website at all or do you get the same error?