Forum Discussion

SvenCol's avatar
SvenCol
Joining in
2 years ago

Virgin TV Go App asking to register same device every time

I have Virgin TV Go App installed on my Windows 10 laptop which is already a registered device with my virgin account. Every time I try to watch live TV through the APP it asks me to register the sa...
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Matt181170's avatar
Matt181170
Joining in
9 months ago

Hi

This issue is happening to me as well. Every time I use my laptop I have to re-register it even though I use the same browser, don’t clear cookies, etc.  So now I have used all my device slot changes for this month. Can you please reset this so I can register my device again? Also why would this continue to happen?

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    9 months ago

    Hi Matt181170 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are facing with your registered devices for TVGO, so that we can assist you, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina