Forum Discussion

SvenCol's avatar
SvenCol
Joining in
2 years ago

Virgin TV Go App asking to register same device every time

I have Virgin TV Go App installed on my Windows 10 laptop which is already a registered device with my virgin account. Every time I try to watch live TV through the APP it asks me to register the sa...
17
Willo_MW's avatar
Willo_MW
Joining in
12 months ago

Same

here please..... can you reset my devices ? Also, how do we stop this happening in future ?  I have not cleared my cache etc as someone originally responded.... thanks

Steven_L's avatar
Steven_L
Forum Team
12 months ago

Hey Willo_MW,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with the TV go app at the moment, we can send a private message over to take some details and get your devices reset. Please look out for my message and we can get started.
Kind Regards,
Steven_L

  • ModTeam's avatar
    ModTeam
    Moderator
    11 months ago

    Hi All, 

    We just wanted to update you to let you know that this issue is now resolved. Now that a fix has been implemented it may ask you to register your device one last time, however moving forward you should not be asked to register this again. 

    If you do experience any further issues, please let us know. 

    ModTeam

    • DJ-ANS's avatar
      DJ-ANS
      Joining in
      10 months ago

      HI,

      I'm sorry but I'm still getting the "replace device", and now get "maximum of devices reached" thus unable to use the app until 1st May. Can you please assist with this issue?

      • Lee_R's avatar
        Lee_R
        Forum Team
        10 months ago

        Hi DJ-ANS thanks for posting and welcome to our community.

        Sorry to hear you're having ongoing issues with your TV Go service.  And sorry for any inconvenience this may be causing. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

        Regards

        Lee_R

    • sc0der's avatar
      sc0der
      Tuning in
      6 months ago

      Resolved for everyone?

      I'm using the android version of the TV go app, and it's seems every time I use the app I need to register my device. Even though it's already registered.

      4th of August and already maxed out my device changes while only using one device 🙄🙄

       

      • Steven_L's avatar
        Steven_L
        Forum Team
        6 months ago

        Hey sc0der,

        Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV go app account at the moment. 

        Are you clearing your apps cache, when you close the application down? 

        Kind Regards,

        Steven_L

    • HarryMazda's avatar
      HarryMazda
      Tuning in
      5 months ago

      Hi ModTeam

      I have 2 email accounts with Virgin, I asked for one of them to be my main account, as trying to sign into TVGO it kept saying cannot sign in with sub accounts. Your customer services confirmed this was done after a long and tedious phone call ( I was cut off in the end btw )

      I still can access on my iPad! It would be easier flying to Mars!

      your customer service access is a joke.

      • HarryMazda's avatar
        HarryMazda
        Tuning in
        5 months ago

        Sorry meant “ I still CANNOT access ….