Forum Discussion

SvenCol's avatar
SvenCol
Joining in
2 years ago

Virgin TV Go App asking to register same device every time

I have Virgin TV Go App installed on my Windows 10 laptop which is already a registered device with my virgin account. Every time I try to watch live TV through the APP it asks me to register the sa...
17
Leonk10's avatar
Leonk10
Tuning in
2 years ago

I get asked to register device every time too, but it doesn't use up another slot. How do I fix that? Using the app on Galaxy S24

  • Molly_T's avatar
    Molly_T
    Forum Team
    2 years ago

    Hi Leonk10 👋 welcome back to the community! Thank you for joining this thread and raising your concerns. 

    Would just like to be completely clear about what your issue is here - have you run out of available slots to register the device? 

    Or are you concerned you are not being notified that a device slot is being used?

    You can find more information about using TV GO here 👉 How to use Virgin TV Go app | Virgin Media Help . If  you need us to manually reset the devices for you please let us know and we can send you a PM to confirm a few account details and offer help. 

    Wishing you all the best. 🌞

    • Chelle77's avatar
      Chelle77
      Joining in
      2 years ago

      Hi

      I am also having the same issue. I've only use 2 out of the 5 devices available. But still using the same device. 

      Please help.

      Kind regards 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        12 months ago

        Hi Chelle77 👋 Thank you for your post and welcome to the Virgin Media Community 😀

        We're sorry to hear about the issue you're experiencing 😔

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel