Forum Discussion

SvenCol's avatar
SvenCol
Joining in
2 years ago

Virgin TV Go App asking to register same device every time

I have Virgin TV Go App installed on my Windows 10 laptop which is already a registered device with my virgin account. Every time I try to watch live TV through the APP it asks me to register the sa...
17
madheaduk's avatar
madheaduk
On our wavelength
2 years ago

I have the same problem all devices used up and now have to wait until 26th november !!

Can you please reset my devices? This is so annoying....

Lee_R's avatar
Lee_R
Forum Team
2 years ago

Hi madheaduk thanks for posting and welcome back to our community.

Sorry to hear that you're having issues when attempting to use our TV Go service. I would like to help with your request. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

  • Coye's avatar
    Coye
    On our wavelength
    12 months ago

    Reset rese reset reset that's all we get and  its still an issue on both app and desktop  you can only watch virgin tv go 5 times then its maxed out its pathetic 

  • Welshbok's avatar
    Welshbok
    Joining in
    10 months ago

    Hi, I have a Samsung S23 Ultra and it keeps asking me to register my device. I register it and it works but when I close the app and reopen it and try to view live TV it askes me to register the same phone again. As a result I have now used all my replace options and the same phone is registered 3 times on different slots. What is going on Virgin?? Could someone please help me with sorting this. Thanks

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      10 months ago

      Hey Welshbok,

      Welcome to the Community Forums and thanks for the post.

      Sorry to hear you have been having this issue, can you confirm you have visited our website here to look into this further?

      Joe

      • Matt181170's avatar
        Matt181170
        Joining in
        9 months ago

        Hi

        This issue is happening to me as well. Every time I use my laptop I have to re-register it even though I use the same browser, don’t clear cookies, etc.  So now I have used all my device slot changes for this month. Can you please reset this so I can register my device again? Also why would this continue to happen?