Forum Discussion

VWsplitUK's avatar
VWsplitUK
On our wavelength
28 days ago

Virgin Go app subtitles always on

Since the last update, the Virgin TV Go app always opens up with subtitles on. I’ve even set subtitles to be off in the main app settings, but they still appear.

They can be turned off using the setting at the top right of the screen when watching a channel, but this is an annoyance as it has to be done every single time you start the app and/or change channel. I am missing a setting anywhere else?

 

 

 

 

 

  • What device are you using, I have just checked on my android tablet and everything is Ok.

    Version 5.14.10412+15562

     

    • VWsplitUK's avatar
      VWsplitUK
      On our wavelength

      Hi there. I’m using iPad Pro. Latest app update, and latest version of iOS.

      • roy247's avatar
        roy247
        Superstar

        Sorry I don't have any iOS products (android user), so you might need to wait for someone else to advise, is the version of software similar.