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Andrewsafc's avatar
Andrewsafc
Joining in
15 days ago

Virgin Go App keeps registering same device

Hi,

Can someone at Virgin please amend the registered devices on my account. When using the app on my laptop you keep registering the laptop as a new device and now i cant change use it as you say i have maxed out and cant make anymore changes this month.

Thanks

2 Replies

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  • rjnexus's avatar
    rjnexus
    Just joined
    14 days ago

    I have the same problem. Every time I try to watch something I get this! It’s the same PC but now I’m locked out. This really needs sorting out.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    13 days ago

    Thanks for reaching out to us Andrewsafc, and a very warm welcome to our Community Forums!

    We're sorry to hear of the issues you've been experiencing with our TV Go services, with the same device being registered each time you log in.

    Check out the envelope in the top right hand corner for a private message from me and I'll be able to look into this for you.

    Thanks,

    David_Bn