Forum Discussion

shamick59's avatar
shamick59
Dialled in
2 months ago

Using TVGo App on iPad

I cannot turn on the box with the tvgo app on my iPad  it says I am on a different network  Also anything recorded I try to watch in another room drops in and out or buffers or  goes completely saying I am not connected to the internet, which I am.  It has just got worse and worse that I dont bother using the app now  Can anyone help please

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi shamick59, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues using TV Go. This can sometimes happen for a few different reasons. 

    The first thing to check is that your 360 box is in Fast start or Active mode instead of Eco mode. If this is already the case, make sure the app you're using and the OS of your device is fully up to date. 

    Once you've done these checks, can you have a look at the CPE IP address on the app? We need to check if this displays a valid IP address show up or if it show's up as unknown? To check this, click on your profile icon at the top > Settings > Diagnostics > CPE IP. 

    If it's showing as unknown, then click the icon next to the search bar in the top right corner and disconnect from your 360 box and reconnect. This is a workaround that our VIP user Ernie has let us know of and it should refresh things and allow an IP to be registered. Hopefully you will then be able to watch the recordings without any issues. 

    Please pop back and let us know how things go. 

    Thanks,