Unable to login to TV-Go

Question

I have successfully created a new consolidated login for VM and O2. Also I have successfully logged in to "My Virgin Media" and to "My O2".I cannot login to TVGo get this screen:

Tudor · Answer

So I then request an email and get this screen:

Tudor · Answer

After 10 minutes I have not received any email, it never ever arrives, I get this screen:

Tudor · Answer

Trying to post screen to the previous post just ignore it, no error message. &nbsp;Added to this one ok!

Matthew_ML · Answer

Hey Tudo,r thank you for reaching out and we are sorry to hear about your TV GO issue.
Are you logging in with the new email / account you have just linked together?
Have you gone over the device limit at all?
Have you checked your junk / spam inbox?
What errors are you getting sorry, we cannot see the photo you've tried to attach?

Tudor · Answer

Hi MatthewAre you logging in with the new email / account you have just linked together? - YesHave you gone over the device limit at all? - No, only using one device, my iPad ProHave you checked your junk / spam inbox? - Yes, always check it.I get this, (copy and paste from my PDF file)A Your passkey wasn't verifiedPlease try again or choose another way to verify.Verify with your passkeyVerify it's you by using the passkey you've set on your device.It then sends email I never receive.Tudor

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Unable to login to TV-Go

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