Unable to log onto virgin go app on Apple TV

Question

Hi, we are unable to log into the virgin to go app on Apple TV, it tells us to log in, and shows us the qr code, which when scanned takes us to the below page prompting us to sign in:

but when we click sign in, we briefly see a white square in a red background, which after a few seconds returns us to the above page. We are stuck in a loop:

John_GS · Answer

Hi souperdino&nbsp;
Thanks for posting and welcome to the community.
By Apple TV, do you mean you have an Apple TV box or a subscription to it?
Best wishes.

souperdino · Answer

An Apple TV box, 4k 3rd generation (also a subscription to Apple TV haha)&nbsp;

Robert_P · Answer

Are you able to login using just the TV Go details?

souperdino · Answer

Hi Robert, we don’t have an option to log in using just the TV Go details, we have a QR code on the screen (or alternatively the link that the QR code points to), both of which take us to the above page

Steven_L · Answer

Thanks for coming back to us souperdino. Are you able to login to the TV GO app on any other devices? Also, are you able to watch your Virgin Media TV service through your TV box?
Kind Regards,
Steven_L

Forum Discussion

Unable to log onto virgin go app on Apple TV

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