Forum Discussion

gshanderson's avatar
gshanderson
Tuning in
3 months ago

Unable to live stream on Sky Sports app

Having a similar problem that many others seem to be in that I can’t live stream Sky Sports on their app.

All I get is the following screen… 

I’ve tried reinstalling, restarting but nothing works.

Does anyone know how to fix this? It was working fine last week until my contract was renewed.

Thanks all.

6 Replies

  • gshanderson's avatar
    gshanderson
    Tuning in
    3 months ago

    Hi there,

    I renewed my VM contract at the end of last week and I am now having the same problem trying to live stream Sky Sports.

    Did you manage to resolve the issue?

    Any help much appreciated.

    Thanks.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    3 months ago

    Hey gshanderson. thank you for reaching out and we are so sorry to hear about your Sky Sport issue, also a warm welcome to the community.

    We can also see you've spoken to the team since this, did they manage to help at all?

  • gshanderson's avatar
    gshanderson
    Tuning in
    3 months ago

    Hi Matthew, 

    I spent some time on a call last night with one of VM advisors but she was unable to assist and has now “escalated” the issue and said I should get a response within 5 days…

    So, after spending the weekend following help pages and chats I am no further forward and still unable to access Sky Sports on the app.

    Any assistance would be greatly appreciated.

    • Scunnerman's avatar
      Scunnerman
      On our wavelength
      3 months ago

      Mine was "escalated" too a few days ago, they did nothing and closed the case and marked it "resolved". They literally did nothing to help, just closed it.