Why do I keep getting this error when using the TVGO website using Edge browser on two different Laptops I use? I was watching Sky Sports News earlier today and after 10 minutes 'Not Available' popped up! It happens randomly on Sky Sports and TNT and seems to be only when watching Live broadcasts, it will just throw up Not Available and show the 1001 code? I mainly watch after 5pm and another family member watching TVGO via Chrome/Firefox on a Desktop PC also gets this problem as well? This, coincidentally, started happening since we took the free offer up to have TNT Sports added to our package because of the removal of Eurosport! And while we are on about TNT, why do I keep getting nagged with 'Are You Still Watching' and then ending the broadcast if you don't click 'Keep Watching'? I remember this was an issue when I last subscribed to TNT over a year ago and looks like no one at Virgin wants to acknowledge the problem, acknowledge it exists or offer any solution for it, so why does it happen?

My brother uses a desktop with Windows 10 and uses Chrome to watch TVGO, he does not use the Store App, and it did it 3 times last night while watching the Tottenham game on TNT Sports 3.It's an issue with Virgin, it happens on laptops/desktops, Windows 10/11 and using Chrome or Edge, escalate this higher as i'm getting fed up with the 20 questions and no resolution! You have enough information and another user has posted they have the same issue so sort it out.

So watching the Forest match on TNT just now this popped up after 88 minutes: As you can see, if you don't click 'Keep watching' the program will stop! Why is this annoyance still happening?

Hi Web-Junkie Thanks for your post. Sorry to hear you've been facing a few issues/annoyances with the TV Go service. In regards to the error you've been receiving, you've mentioned this is happening on two desktops/laptops, do you have the app version of TV Go on an iOS or Andriod device and if so, have you noticed the issue occurring from there too? Along with the pop up for 'Are you still watching?'? Are you only specifically receiving the 'Are you still watching?' notice when you're watching TNT Sports? When did this start popping up?

I haven't had the 'Not available 1001' since I posted so we'll see if that is still an issue but the 'Are you still watching' has been going on for well over a year and seems to be when watching live broadcasts on TNT and I do believe I experienced it on one of the ITV channels as well while watching live football but can't remember exactly when!I only watch on Laptops (My brother uses a Windows 10 desktop), I have previously used both the APP and the TVGO website via Edge browser on Windows 10 and now just use TVGO via the website in Edge on Windows 11 laptops but the issue is still there a year or more later and no one at Virgin seems to be bothered about it seeing as it has been reported before but no one at Virgin has ever acknowledged it happens or been forthcoming about why it happens!It's like a timer kicks in when you start watching live TNT broadcasts and if you don't click 'Keep watching' within 60 seconds the broadcast terminates! In fact it's just popped up now during the Athletico / Real match on TNT 3 which prompted me to check if anyone has replied to my post, so it's still happening, it's still an annoyance and I shouldn't have to be forced to click things to keep watching a broadcast!

So, just after I post this, I get the 'Not available 1001' message appear just as the Athletico / Real match goes to penalties, so that is still happening as well now!!

TVGO - Not Available 1001 | Virgin Media Community

30 Replies

Jeanmarcstuart
Just joined
31 days ago
I’m getting the same issue, on the app, watching sky sports news. Keeps giving the same error. Could watch tnt the other night for a life game either. Laptop on windows 10and using chrome. And have already cleared cache and all the usual stuff.
- Web-Junkie
  Up to speed
  30 days ago
  I noticed it mainly on Sky Sports News too as that's what we watch when we sit down to eat in the evening, always happens on that channel! Then the first time I watched TNT through the TVGO website it did on that as well and happens every single day, no pattern to it, you can watch for 10 minutes or an hour or more then it pops up!
  I've also changed my 2nd laptop, was using an old Dell i3 but now have an i5 with 16GB RAM, 256GB SSD, Win 11 Pro and Edge, does it on this one too, was watching TNT Sports 4 for the A-League Men, only watching for 35 mins and 'Not Available' pops up, this was at 11:25 am today!
  Wired or wireless doesn't make a difference as it happens on desktops and laptops!!
  - Steven_L
    Forum Team
    29 days ago
    Thanks for coming back to us Web-Junkie. I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L
Edvm1234
Joining in
29 days ago
Having same issue...having to watch TVgo via laptop, due to major house renovation at the mo, start watching on laptop ok but will randomly drop out displaying 1001 progamme unavailable, it's annoying tbh as seems random in nature happens with chrome edge... VM you need to fix this asap..
- Matthew_ML
  Forum Team
  27 days ago
  Hey Edvm1234, thank you for reaching out and we are sorry to hear you are having some TV GO issue.
  
  Just to confirm this is only happening when you are watching via Chrome?
  
  Any other browser works fine?
Edvm1234
Joining in
27 days ago
Only used chrome & edge so far...Seemscto be a bug using the windows app
- Kath_P
  Forum Team
  26 days ago
  Hi Edvm1234,
  
  Thanks for coming back to us on this one.
  
  Do you have the same issue when using TV Go via a mobile or tablet device? If not, it's possible it may be down to a browser extension you may be running. Please check this and ensure you have no extensions running. If you do, disable these and try again.
  
  Let us know how you get on.

Forum Discussion

TVGO - Not Available 1001

30 Replies

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