TV on theGO
Continue to get "Oops something went wrong, try again later". Despite numerous (long) phone calls and email contact with support team over a month problem still not resolved. Tried on ipad, iphone, android phone, laptop and desktop pc. i have also tried using 4 different internet browsers and the TV on the Go app on all devices. During one of the phone calls with tech support team it was suggested that the problem with my mobile devices was due to not being at home and not logged in to Virgin Broadband. Well I was at home this week and guess what? Logged in on my desktop at home and got the "Oops message". Therefore the advice regarding using Virgin brodband was abslolute and utter nonsense! Getting advice like this from tech support does not give me confidence that this will ever be fixed. I pay over £100 per month for my package and was assured when renewing package recently that TV on the Go was included.
