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LunaS's avatar
LunaS
Joining in
26 days ago

TV on theGO

Continue to get "Oops something went wrong, try again later". Despite numerous (long) phone calls and email contact with support team over a month problem still not resolved. Tried on ipad, iphone, android phone, laptop and desktop pc. i have also tried using 4 different internet browsers and the TV on the Go app on all devices. During one of the phone calls with tech support team it was suggested that the problem with my mobile devices was due to not being at home and not logged in to Virgin Broadband. Well I was at home this week and guess what? Logged in on my desktop at home and got the "Oops message". Therefore the advice regarding using Virgin brodband was abslolute and utter nonsense! Getting advice like this from tech support does not give me confidence that this will ever be fixed. I pay over £100 per month for my package and was assured when renewing package recently that TV on the Go was included.

 

9 Replies

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    25 days ago

    Hi LunaS 

    Thanks for posting and welcome back to the community. Sorry to hear of the ongoing issue with TV Go.

    Can you confirm, do you have a VPN active on the devices? If so, can you remove it for us and then try again?

    Best wishes.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      23 days ago

      Hi LunaS, thank you for your response.

      We're continuing to monitor the ticket raised in relation to this matter and will aim to provide an update as soon as possible.

      Regards,
      Daniel

  • LunaS's avatar
    LunaS
    Joining in
    13 days ago

    How long does a ticket take to resolve. It is now over a month since this ticket was raised. I am not getting what I pay for!

  • LunaS's avatar
    LunaS
    Joining in
    13 days ago

    Should have mentioned I am complaining to Ofcom about this this matter!

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      12 days ago

      Thanks for reaching out to us LunaS, and we're sorry to hear of the issues experienced with our TV Go services.

      I'd be happy to take a closer look into this for you via our private messaging function, check out the envelope in the top right hand corner for a PM from me.

      Thanks,

      David_Bn

      • LunaS's avatar
        LunaS
        Joining in
        8 days ago

        Have given up!!! Seems like there will never be a response to the ticket that has been raised. First phone call to Virgin support 6th March problem still not solved. Feel as if I am being treated like an idiot.

  • LunaS's avatar
    LunaS
    Joining in
    6 days ago

    None of your colleages have been able to help so far! It's a waste of time using private messaging as also has been a waste of time phone customer support. Pathetic!!