On my dad's android device I have recently been asked to sign in every time I use the virgin go app.
The first few times I clicked a football I wanted I exited to sky sports and then had to sign in via the Virgin media icon.
But I've also opened the Go app & have been asked to sign in here also one I've done that it all ok. I would not mind but my dad is partially sighted so it's difficult.
Any help would be much appreciated.
Forum TeamHey kendo159, thank you for reaching out and we are sorry to hear about your TV GO issue.
You need to download the Sky go app and click sign in with the Virgin Media option to watch football.
You can have this on so many devices only, have you gone over the limit?
VM customers don't have access to the Sky Go app.
VM customers can watch Sky Sports News, Sky Sports Racing and Sky Sports Mix channels via the TVGo app. There are shortcut links to the other Sky Sports channels via TVGo which redirect to and open the Sky Sports app (if already installed)
VM users need to either download the Sky Sports app for android and ios devices, or access Sky Sports via https://www.skysports.com/ using a web browser.
For instructions see https://www.virginmedia.com/help/how-to-use-sky-sports-app
Users also need to sign in with their VMO2 ID https://www.virginmediao2.co.uk/help
Thanks for reply I have both apps but recently havehad to Keep signing in every time I go on them . Sometime it's the VM go app & sometimes when I directed to the sky app I have to sign in. It's not a major problem for me but my dad is partially sighted & it is impossible for him. He used to click vigin go app select football witch would derict him to the sky sports app & the match would appear.
If I'm home I can sign him in if not he can't watch it.
Just wondering why this has started to happen.
We only use 2 devices
Just to reiterate my problem.
When I go on to my VM go app & click a sky sports channel it takes me to the sky sports app which is downloaded but I have to sign in every time this did used to happen it's been going on for 2/3 weeks now it seems only to happen on one particular device.
Any help is welcome
