Forum Discussion

Jillyflower's avatar
Jillyflower
On our wavelength
2 days ago

TV Go

Help , no matter what I do I can't sign into TV Go. Using a new Samsung tablet 

I don't get chance to enter a passkey, but says I've used the wrong one.

Go in circles with emailed links etc, uninstalled, emptied cache, renewed anything can think of.

Confirmed o2 virgin ID linked it 

Anyone able to help?

TIA    Jill 

forum team
virgin media staff

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    9 hours ago

    Hello Jillyflower.

    Thanks for your post and welcome back to our community.

    Sorry to hear you're unable to log in to our TV Go App.

    Can we please ask if your able to use the passkey okay logging in here 

    Gareth_L