Forum Discussion

Steve721's avatar
Steve721
On our wavelength
11 months ago

TV Go

When i try to watch a sports channel on my PC i can watch it for a few minutes and then it just stops and i get a blank black page and it says (Sorry-we can't play this at the moment 3015) this is happening all the time now, this has been happening for a few weeks now before that it has always worked.

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  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    11 months ago

    Hey Steve721,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear you have been having this issue with your TV GO, can you confirm what channels specifically this is happening on and if this happens on other devices such as a phone/tablet using the same app?

    Joe

    • Steve721's avatar
      Steve721
      On our wavelength
      11 months ago

      Hi Joseph

      It started a few weeks ago i keep getting that message on all the channels now, it works for a couple of minutes and then it says Not available and underneath Sorry we can't play this at the moment 3015, i can watch all the channels on my mobile with no problems.

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        11 months ago

        Thank you for popping back to us Steve721 

        Can I ask if you are using the app or desktop version of TV Go?

    • Ryancarlwatson's avatar
      Ryancarlwatson
      Tuning in
      11 months ago

      Hi Steve. I am having exactly the same issue for about the same amount of time.

       

      I am specifically using a chromebook, google chrome browser and I am watching tnt sports. It is really infuriating when trying to watch a rugby match.

      • Steve721's avatar
        Steve721
        On our wavelength
        11 months ago

        Hi Ryan

        I have been using it for many years before this started a few weeks ago if i use a webcam or BBC i player they work OK It's just VM channels on TV GO that's the problem maybe they are putting a time limit on them but i would have thought they would last more than a few minutes.