Forum Discussion

yorkie1971's avatar
yorkie1971
Tuning in
4 days ago

TV Go not working

Go to watch something asks me to log in and then just loops back round to then ask me to login again. A continual loop.

Go to sky to log in via the virgin log in and get error message

 

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 days ago

    Hi yorkie1971, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues logging in to watch Sky content. Just to confirm, have you set up a VM O2 ID? If not, you will need to do this first. You can find help on that here. 

    If you have already done this, are you able to log in to My VM successfully or do you have issues there too?

    Keep us posted so we can provide further support. 

    Many thanks,