Forum Discussion

Dpowell1997's avatar
Dpowell1997
Joining in
12 months ago

TV Go not recognising registered device

My phone is one of the 5 registered devices I have for the tv go app but is not being recognised - please help! 

  • Hi Dpowell1997,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about this. 

    Is this through an app or web browser version?

    ^Martin

    • Dpowell1997's avatar
      Dpowell1997
      Joining in

      Hi Martin, 

      This is through the virgin tv go app on android.

      Thanks

      • Akua_A's avatar
        Akua_A
        Forum Team

        Thank you for your response. Can you let me know what happens when trying to access the app on the device? Do you get an error code? If this the only device you are having issues with?

        Thanks,