Forum Discussion

Lebeezkneez's avatar
Lebeezkneez
Joining in
12 months ago

TV Go App

everytime i open the TV go app it asks me to re-register the same device over and over again. I have my phone (with exactly the same name) registered twice and a computer (with exactly the same name) registered 3 times , but then i cant watch anything until the following month. Any ideas how to stop this doing this??? 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    Usually there are issues like this if you are clearing cookies or using a different browser. Doing either will cause equipment to show up as a new device.

    • Steven_L's avatar
      Steven_L
      Forum Team

      Hey Lebeezkneez,

      Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with the TV GO app. As nodrogd advised, are you clearing your cache and cookies or using another browser? 

      Kind Regards,

      Steven_L