Forum Discussion

hallster11's avatar
hallster11
Joining in
2 years ago

TV Go App

Hello

Just moved house and have retained my @blueyonder.co.uk email/username but when I try to log on to the TV Go App I get a message "My Virgin Media account no longer valid".  I have tried re-registering on the TV Go app under a new email address (using a gmail account) but it won't let me create a new account as my (new) account number is still showing as registered against my @blueyonder.co.uk account. 

Any help would be appreciated.

Thanks

  • hallster11's avatar
    hallster11
    Joining in
    2 years ago

    This has now been resolved by phone. My email was on both on the old and new account number which was causing the issue.