Forum Discussion

rosco1uk77's avatar
rosco1uk77
Joining in
12 months ago

sub account issue

I've been trying to log into Virgin TV Go app and keep on getting stopped saying sub accounts cannot log ? Plus getting the same thing when I log in to my account.

but yet this has just let me sign a new contract with you online very confused would like to log into my main account to change my direct debit account but these settings are not accessible for me

  • Lee_R's avatar
    Lee_R
    Forum Team
    12 months ago

    Hi rosco1uk77 thanks for posting and welcome back to our community.

    Sorry to hear that you've been unable to log in to your account and TV Go app. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R