I've just renewed my contract that had Sky Sports and previously 2 users could watch Sky Sports using the Sky Sports Desktop Player on Desktop or Laptop but now I get this message:"Maximum users reachedYour account only allows a single user from your household to watch Sky Sports at a time" ???Why?Before I could watch Sky Sports on our 360 box (now we have this silly streambox) and 2 users could also watch via the Sky Sports Desktop Player on Desktop/Laptop so what the heck is going on? I've deleted all the devices out of my Account Settings > My Sky Devices but I cannot watch on my laptop but my brother can still use his Desktop and Phone at the same time? The Sky Devices page doesn't show any registered devices even though my brother can still use his Desktop and Phone? It also does not mention how many concurrent users can watch Sky Sports!Is the Sky Sports Player now obsolete as the Sky Login screen has also changed and when logged in it seems to play in the browser not the Sky Sports Player? I've deleted all cookies for Sky Sports/Sky and logged out of Sky Sports on the browser (Edge) and then ran TVGO (Via the Browser) and clicked the Cricket and the 'Watch on Sky Sports > Exit to watch' but I still get the 'Maximum users reached'?My TNT Subscription allows me to watch on 2 devices concurrently so why not Sky?

I had a message conversation this morning said problem was fixed unfortunately that was incorrect. Had another conversation 2 hours later the agent said it was in the hands of the IT people who would email me within 4 hours they haven't. I've got a job number so will give another try tomorrow will keep you updated . I did mention several people had same problem don't seem to give a **bleep**. I really need to watch on two devices as my father is partially blind & can only use a tablet & sometimes take my tablet to the pub & watch sky sports there

Web-Junkie wrote:and we can't even use Sky GO yet we are Sky Sports Subscribers?However, you pay VM. I'm wondering if that's a factor, maybe Sky would rather you pay them directly ... ?

That is so disappointing, pity this wasn't clear when I signed up. Stuck in a contract now. Looks like I'll have to go back to Sky after that. Surely a couple in a household should be able to watch on their own device.

You never know if these pages are up to date, but https://www.virginmedia.com/help/how-to-use-sky-sports-app has it as one device at a time.

So when did that change as for the last 18 months have I been able to watch Sky Sports on 2 devices without an issue and now it's only 1? Is this a streaming limitation of having the streambox?Still in the cooling off period so might look elsewhere for a better deal and then cancel Virgin as this is nonsense seeing as TNT can be viewed on 2 devices at the same time!

Sky Sports saying only 1 user via account? | Virgin Media Community

31 Replies

mejc48
Tuning in
23 days ago
Hello, I joined Virgin in August after many years with Sky. I managed to register 6 devices to watch Sky Sports. I was able to watch on two devices at the same time. I changed my password this week as I had trouble logging in and had to verify my account every time.Since then I can only watch on one device at a time. Not convenient if we are on holiday and both me and husband are trying to watch in a phone. Have I altered something so now can only watch on one device?
- John_GS
  Forum Team
  22 days ago
  Hello mejc48
  
  Thanks for posting and welcome to the community.
  
  What happens when you try watching on two devices simultaneously? Do you get any error messages?
  - Big5izz
    Tuning in
    22 days ago
    Same problem for me since 13/09/25, I could watch the football on one device and the cricket on another.
mejc48
Tuning in
22 days ago
mailto:Hello@John_GS. When we try to watch on two devices it's says. " You are watching on the maximum number of devices. To watch on this device, you'll need to stop watching on one of the others" It used to let us watch on two at once which is what the messages suggests as it uses the words one of the others. Now we get the message when we try to use the second device. Very disappointed as didn't have this issue with Sky.
- kendo159
  On our wavelength
  20 days ago
  I believe even with sky it's only certain packages that will allow you to watch on 2 devices simultaneously. Big Con if you ask me
  - newapollo
    Very Insightful Person
    19 days ago
    The Sky Sports app on my android devices has just updated to version 11.1.0+584.
    I can now stream on two devices at the same time again, including android and PC.
kendo159
On our wavelength
21 days ago

Spoke to virgin this morning got this information
According to the new Virgin media policy, you will be able to view the content on Virgin TV Go app on only one device at a time, however, you can login on multiple devices at a time, but can view only on one device at a time
mejc48
Tuning in
21 days ago
That is so disappointing, pity this wasn't clear when I signed up. Stuck in a contract now. Looks like I'll have to go back to Sky after that. Surely a couple in a household should be able to watch on their own device.

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Sky Sports saying only 1 user via account?

31 Replies

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