Forum Discussion

sku11meister's avatar
sku11meister
Fibre optic
2 years ago

sky sports app through virgin keeps going blurry on pc

Hi, I some times have to watch football through the web portal on virgin tv go, it loads the sky sports app and works ok for the first 10 mins or so, then when the game starts it keep going pixalated...
Matthew_ML's avatar
Matthew_ML
Forum Team
2 years ago

Hey jlongy95, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

Please can you expand on what issues are you facing is it Sky Sports being blurry on the PC?

When we say Blurry do we mean pixeled?

Or is it in SD instead of HD? 

How is your PC connected via WIFI or cable?

jlongy95's avatar
jlongy95
Joining in
12 months ago

Hi Matt - it's the exact same issue which has been documented in this tread by the original poster and others. The video playback flicks between HD and then blurry, as though the internet connection has slowed (which it hasn't).

My internet is very fast, 500mbs and working perfectly, capable of streaming 4k youtube videos without issue.

 

Can you please organise for Virgin to speak to Sky about the player on our behalf? It's the player which is the problem, as it is with all other contributors in this thread.

Cheers, James

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    12 months ago

    Hey jlongy95,

    Thanks for getting back to us, with this we can pass over the feedback but would advise speaking to Sky about this where possible but we will raise the feedback.

    Joe