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AndyMcP69's avatar
AndyMcP69
On our wavelength
2 years ago

Sky Sports app giving "An unknown error has occurred" message after login

I don't use the app very often but I know I will need it Monday night due to a TV scheduling clash and I often have had problems signing in. Using the call centre is impossible.

I can't remember using it since creating my Virginmedia O2 password, which I forgot and have now reset.

Can somebody help, please?

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  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    2 years ago

    Hi AndyMcP69,

    Thank you for reaching out to us in our community and welcome back, it has been quite a while, hope you have kept well.

    We are sorry to see you are facing issues when using the Sky Sports app, when logging into the App are you selecting the option at the bottom which say Virgin Media and then using the same username and password you use to log into your Virgin Media Online Account?

    Regards

    Paul.

    • AndyMcP69's avatar
      AndyMcP69
      On our wavelength
      2 years ago

      Yes I couldn't log in, so I reset the password and this error message appeared.

      • Paul_DN's avatar
        Paul_DN
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Andy,

        Have you tried removing the App and re-installing it, also clear Cache and Cookies from the browser.

        Regards

        Paul.

  • AndyMcP69's avatar
    AndyMcP69
    On our wavelength
    2 years ago

    Hi Paul

    Thanks but that hasn't changed anything, it still says unknown error.

    Regards

    Andrew

    • Zach_R's avatar
      Zach_R
      Forum Team (Retired)
      2 years ago

      Hi AndyMcP69,

      I'm sorry to hear that the issue is still present. Do you have any issues logging into your My Virgin Media online account at all, or is that all working fine for you?

      Thanks,