Forum Discussion

terryis12's avatar
terryis12
Just joined
27 days ago

Remove devices from my TV go app

Does anyone know how to remove devices from my TV go app?

7 Replies

  • terryis12's avatar
    terryis12
    Just joined
    27 days ago

    Hello. Can anybody help? I've been trying to make a post but it asks for email verification, which I have. All I want to do is remove some devices from my virgin tv go app as they no longer exist or are broken

     

     

    [Mod - post merged with new thread]

    • newapollo's avatar
      newapollo
      Very Insightful Person
      25 days ago

      Hi terryis12​ 

      As far as I'm aware you can't actually log into the app to remove devices.  However, if all 5 slots have been used up then when trying to watch on a new device you are then given the opportunity to replace one of the older devices with the new one.


      Sign in to Virgin TV Go on your new device 
      Choose a show to watch live or On Demand and enter your TV Go PIN, if prompted (the default pin is usually 1234 unless you've changed it)
      Select the device you’re replacing and name your new one – and that’s it

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        24 days ago

        Hi terryis12

        Sorry for any confusion, this will need to be done via the web browser :).

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    25 days ago

    Hi terryis12 
    Thanks for posting and welcome to the community. To do this, please follow the below steps;

    https://virgintvgo.virginmedia.com/ - log in for me. 
    Then go to device management
    Remove the devices you wish to remove.

    • ToToEights's avatar
      ToToEights
      Joining in
      2 days ago

      I need to delete devices, I have opened device management, but am unable to delete, I can only edit the names. Why is this?

      • newapollo's avatar
        newapollo
        Very Insightful Person
        2 days ago

        Hi ToToEights,

        How many changes have you made in the past month? 

        If you have already made  three device swaps in the apst month then you will be unable to delete or change any further devices until the end of the month.  

        Info below from https://www.virginmedia.com/help/tv/how-to-use-virgin-tv-go-app

        All Virgin TV customers can register up to five devices on the Virgin TV Go app and view on two devices simultaneously, at no extra cost. You can also do three device swaps a month.

        Note: If you register a computer using a browser, you’ll need to use the same browser with Virgin TV Go. Using a different browser, clearing cookies or using incognito mode will be seen as a different device.