Forum Discussion

keefyp's avatar
keefyp
Tuning in
10 months ago

Re: Virgin TV Go keeps un registering the 1 device i use now it's locked out]

Can you reset my devices? Same problem. Every time I log on from PC it says it's a new device and I have to register it again. Now it has locked me out till May 17th.

  • Hi keefyp

     

    Sorry to hear of the TV Go issues with device registration. We have help here but I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

     

    Rob

    • Glenord1's avatar
      Glenord1
      Joining in

      Same problem yesterday and had to get a reset from the helpdesk over the phone. This morning same problem recurs. I use Windows 11 and have double checked all browsers and I am not clearing cookies. Thanks for any help you can offer. ND

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Sorry to hear this Glenord1, is it working on any other devices such as phone?

        Can you try another device for us please?

        What error is it giving you?