Forum Discussion

Anonymous's avatar
Anonymous
10 months ago

Re: Virgin TV GO - "Oops somethings gone wrong.."

I have posted on here for last 2 weeks, I have tried calling customer service several times, I have used the online chat and I have filled in the complaint form in the Contact Us section, but my problem is still ignored and unresolved.

I was originally informed my issue would be fixed in 3-5 days, it was not. Furthermore, I was then informed I would be contacted within 10 days, I was not. Virgin Customer service might as well be non-existent. Awful service from an awful company. I can't wait to leave and go back to Sky.

3 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team

    Hey Fox35, thank you for reaching out and I am so sorry to hear about this

    I can see you are currently in PM with my colleague.

    Please do reach out if you need anymore assistance on this matter. 

    • Anonymous's avatar
      Anonymous

      Why am I and the ongoing 3 week old problem ignored on here and in the PM?