Is anyone else having problems logging in today?
I am watching the Monaco Grand Prix on my TV and wanted to watch the Championship Play Off Final on Sky Sports by streaming it on my laptop. But I cannot log in using my VM account details.
I changed my password but it still does not recognise me. I guess I am not getting to watch 2 sports at the same time today. Is there anything else I can try?
What a scunner!
Forum TeamHi petersladdie
Thanks for posting and welcome back to the community.
Sorry to hear of this on the go issue with the details not being recognised. Did this solve itself during the event?
If not, are you still getting the not recognised error message today? Keep me posted.
John, thank you. for some reason your email went to my junk folder. On Sunday afternoon when I was having this problem I tried to log into my virgin email account but the link from the VM homepage took me to a help page with lots of helpful information about managing my email account. I rang customer services and actually got to speak to someone who was going to inform the team that there may be a problem with logging in with virgin email addresses. I was able to log into the sky sports player using my gmail account and live streamed the football. I have not tried to log in using my virgin email address again, I probably wont use the sky sports player until the football season starts again in August.
Forum TeamHi petersladdie,
Thank you for reaching back out, glad you were able to sign in and use the App using your Gmail email.
In regards to your Email issue what exactly is happening and how are you accessing your emails?
Regards
Paul.
