Forum Discussion

ruperte's avatar
ruperte
Joining in
2 months ago

Green Pixelated Fuzz On STV (ITV)

On the Virgin Go desktop app and the Virgin Go Webapp (Chrome browser) I get a green fuzz on STV (ITV, channel 3). Every other channel works fine.

 

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 months ago

    Hi ruperte thanks for your post although we're sorry to hear of the concerns you've raised here.

    You have mentioned one specific browser here so just to rule out browser fault can you try a different one to see if this helps?

    Many thanks

  • ruperte's avatar
    ruperte
    Joining in
    31 days ago

    Hey, yes same today in Edge while Deal or No Deal was on, wouldn't let me screenshot but it looks the same as above but in Edge

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      29 days ago

      Thanks for replying ruperte.

      Sorry to see the issue is still ongoing.

      I'd like to investigate this for you.
      If you don't mind, I'll need to send you a private message to pass security. 
      If you can check the envelope at the top right of your screen that would be great. 
      Gareth_L