Hi, can someone help with this error i get when trying to use my windows laptop. I have tried using edge & chrome with the app and i get the same message.
Cleared the history etc.. and nothing works. Searched he chats with no real answer. App works fine on iphone. Is it a setting or something on my laptop i need to change???
Can someone from the Virgin team please help with this?
Thanks in advance
It's the app. If I login on the website I don't get an option to watch on my device, the only option is to watch on TV which defeats the purpose.
Just an update on this.
tried on 2 laptops, one worked and one didn't. Both windows 11 and just different makes. In the end after numerous calls and xfers from dept to dept a ticket got raised. Now that i am not working away as much but tried again and it's now working.
Forum TeamThanks for the update and we're glad to hear the issue is now resolved.
If you have any other queries or questions, please don't hesitate to get in touch here.
I had the same issue, i managed to resolve it by turning off 'Use graphics acceleration when available' in google chromes settings
Hope this helps :)
I had the same issue, i managed to resolve it by turning off 'Use graphics acceleration when available' in google chromes settings
Hope this helps :)
