Hi, can someone help with this error i get when trying to use my windows laptop. I have tried using edge & chrome with the app and i get the same message.
Cleared the history etc.. and nothing works. Searched he chats with no real answer. App works fine on iphone. Is it a setting or something on my laptop i need to change???
Can someone from the Virgin team please help with this?
Thanks in advance
Forum TeamHello chriss1970,
Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having at the moment. I assume that you're referring to the TV GO app.
Have you tried to access the service via the website as this will then prompt you to download the web app and continue to use the service via your windows laptop.
Kind Regards,
Steven_L
yes, that's where i downloaded it from
Forum TeamHi chriss1970,
Thanks for coming back to us on this one. As it's working on the iPhone, this would rule out an account issue so it's most definitely something on the laptop.
Pop back and let us know so we can help further.
Thanks,
I have the exact same issue. Virgin TV Go is always so problematic.
no browser extensions or add on's running. Everything was working and then a few months ago when i was working away it's stopped working and gave me this message.
Live TV gives me the same message. BBC iplayer, Sky Sports, Netflix, Prime, Disney + all work fine
Antivirus is Microsoft Defender
It's got me puzzled as i see from the forum a few people have this message but i was unable to find an answer
Forum TeamHi chriss1970
Thanks for getting back to us.
We appreciate you've already tried two browsers, however were you able to try a third with any success at all?
Do you have another desktop device where you're also having issues loading the app?
Sorry for the delay in replying. I decided to try my work laptop but that gave me the same message but instead of 0 at the end it had 1001. I am now stuck to find a solution. It's only on the laptop i get this issue.
Forum TeamThanks for coming back to us Chris1970. We're sorry to hear that you're still experiencing these issues with your TV Go application. Are you able to provide a time stamped screenshot of the error message that you're getting? We can get this looked into further by our support team.
Kind Regards,
Steven_L
Screenshot with time stamp as requested. I have sound but no picture
chris
did you ever get a solution to this? i have exactly same problem, sound but no picture on the tv
thanks
leighlad
Forum TeamThanks for coming back to us chriss1970. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
Also mine plays audio....it just doesn't display an image
And now after clearing cache too many times i cannt "replace device".......absolutely ridiculous system.
Same problem here for the last 3 months, Virgin are robbing us blind...
Forum TeamHello, sorry to hear this is still ongoing for you both.
Can you please try to clear cookies/cache to see if this is still ongoing?
Many thanks
Did anyone get this problem sorted? I have same issue, I have done all the recommended things above and still the same.
thanks
Forum TeamHey stemoody, thank you for reaching out and a warm welcome to the community, we are sorry to hear you are having some content issue.
What content / channels are you trying to view?
How long has this been happening?
Are you using a VPN?
Hi, I also have this problem and have phoned Virgin on several occasions but they are useless and now putting the blame on my Samsung tablet. I also did all the recommended resolutions but to no avail. They even told me to download the Virgin TV Control App and use that but it's not compatible with Virgin TV 360 box, how embarrassing for them that they didn't know that. Can't wait for my contract to end so that I can leave.
Come on VirginMedia, you must be able to resolve this issue. I have called on several occasions as I have the same issue (despite it working perfectly well before 19th March). My Samsung tablet is now being blamed but all these people having the same issue on different devices? Definitely points to a Virgin Media issue and they are passing the buck.
Forum TeamHello SB1962
Sorry to hear of the issues experienced with the TV Go app via your Samsung tablet, we appreciate you raising this via the forums and welcome to the community.
Are you able to use the TV Go app on other mobile devices or a laptop/desktop?
What content are you trying to watch or is it on all content?
I can set recordings and delete recordings on the TV Go App on my Samsung tablet, I just can't watch what I've recorded. That is all recordings. I can watch recorded programmes on my Samsung phone. I have a Windows laptop but I don't have the option to watch programmes on that (don't think it can be compatible?)
