Forum Discussion

keith_p's avatar
keith_p
Joining in
2 months ago

Error: Sorry we can't play this at the moment 0

I am setting up a new windows 11 laptop and installed Virgin TV Go using Edge. I login and was prompted to replace an existing device. I removed an old windows 10 device and added the new laptop. When I try to play any channel I get the sound of the program and the above error. I also tried to install using chrome and this needed to replace a device again, so I replaced the new laptop I just registered on first attempt. Same error again. Virgin TV GO works on my other devices which includes Windows 10, Windows 11 and Android. I have seen this error raised many times and no solutions.
Please could someone from Virgin assist.
Thanks Keith.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 months ago

    Hi keith_p 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      2 months ago

      Hi keith_p, thank you for speaking to us via private message.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel